Returns & Exchanges
If something isn't right, we'll make it right. Here's how returns and exchanges work.
The 14-day window
We accept returned items within 14 days of delivery for exchange, eStore credit, or a Pub Saint Pierre gift card of the same value. Proof of purchase is required for any return. We do not offer refunds to the original payment method.
Condition
Items must be returned in their original condition to be approved. Anything visibly worn, washed or damaged will not be exchanged or credited.
What can't be returned
A few things are final sale:
- All sale or discounted items
- Accessories — hats, stickers, pins and patches
- Gift cards
- Personalised or custom-embroidered pieces
- Anything worn, washed or damaged after delivery
How to start a return
Email us your order number and the item you'd like to exchange. We'll reply with instructions. Please wait to hear from us before sending anything back.
Return shipping
To keep our prices where they are, customers cover return shipping. We recommend a reliable service with tracking — Pub Saint Pierre is not responsible for items lost in transit.
Once it reaches us
When the item arrives and passes a quick check, you'll get an email with instructions on how to proceed with your replacement, credit or gift card.
Damaged or wrong items
Received something damaged, defective or not what you ordered? Email us within 7 days of delivery with a photo and your order number and we'll make it right, shipping included.
Return in person
Prefer to hand it back? Bring your unworn item and order confirmation to No. 410 Rue Saint-Pierre in Vieux-Montréal during opening hours and we'll take care of it at the counter.
Where to send returns
Pub Saint Pierre ATT: MERCH
410 Rue Saint-Pierre, unit 100
Montréal, QC, Canada H2Y 2M2
Last updated · 26 August 2026